Competition & Prize Draw Terms & Conditions
General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws (each a “promotion”) promoted by the relevant Promoter.
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions. Failure to meet the eligibility requirements will result in an entry being invalid and/or forfeiture of any prize.
1.2. Unless otherwise specified in the interaction information, the promotion is only open to residents of the United Kingdom, Ireland, Isle of Man and Channel Islands aged 18 years or over at the time of entering the promotion and the promotion winner must provide a UK, Irish, Isle of Man or Channel Islands address.
1.3. Neither employees of the Promoter and any of its subsidiaries and/or agencies associated with this promotion, including the provider of the prize, nor members of their immediate families (including any live-in partner), nor any person connected with the administration or otherwise of the promotion and/or prize, are eligible to enter. Any such entries are invalid.
1.4. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2.1. The opening and closing date and time for entries is as indicated in the interaction information. Any entries received before or after these times will not be accepted but (where applicable) may still be charged.
2.2. In respect of competitions, in order to enter entrants must fulfill the requirements detailed in the interaction information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code) or other method of contact (if applicable), email address and any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information whether their entry to the promotion is successful or not. If applicable, entrants must have the permission of the bill payer before entering the promotion. Any cost of entry and any entry delivery costs as indicated in these general terms and conditions or in the interaction information includes taxes.
2.5. The Promoter cannot guarantee that entries submitted by eligible residents of the United Kingdom, Ireland, Isle of Man and the Channel Islands from outside the UK, Ireland, Isle of Man or Channel Islands will be entered into the promotion and (where applicable) charges will depend on the relevant service provider’s international rates. The Promoter gives no warranty that the prize will be available, legal or appropriate for use in locations outside the UK.
2.6. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include online entry, phone entry, postal entry and/or SMS entry.
2.7. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information. Such entries are void. Bulk entries are void and cannot be accepted.
2.8. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.
2.9. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the promotion, network or phone system, the decision of the Promoter shall be final.
3. The Prize
3.1. The prize is as specified in the interaction information. Unless otherwise stated in the interaction information only one prize per entrant is permissible.
3.2. Timing of receipt of the prize may be subject to availability. Receipt of the prize is subject to winner confirmation, i.e. the Promoter has managed to contact the winner and received confirmation of eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. The prize excludes all other costs and arrangements not expressly included in the prize as stated in the interaction information. Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full, any such charges and/or expenses as incurred.
3.4. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize or any part of the prize (to an alternative prize or part of the prize of equal or greater value) for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize at its own discretion.
3.5. The Promoter may refuse to provide a prize, or may seek its recovery, in the event of non-entitlement under the interaction terms and conditions or an entrant’s breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade any applicable charges when entering the promotion.
4. Winner Selection and Contact
4.1. The interaction information will detail the selection criteria on which the winning entry will be selected.
4.2. The winner will be contacted as soon as practicable on or after the selection date as indicated in the interaction information. If the winner cannot be contacted or successful contact is not made within the fixed time period as specified or if they fail to provide an address for delivery of the prize or fail to meet any of the eligibility requirements or are otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
4.3. Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
In relation to all competitions, prize draws, votes and polls promoted by the Promoter:
5.1 Nothing in the interaction terms and conditions restricts your statutory rights as a consumer.
5.2 Nothing in the interaction terms and conditions shall exclude or limit the Promoter’s liability for death or personal injury caused by negligence, or for fraud.
5.3 Subject to 5.1 and 5.2, the Promoter does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition and/or prize draw or from accepting any prize, whether due to any error, omission or other cause by the Promoter or their employees, agents or others.
5.4 Subject to 5.1 and 5.2, the Promoter will not be liable to reimburse any cost or expenses incurred in making a competition or prize draw entry.
6.1 Personal information which is provided by you when you enter a competition or prize draw, or participate in a vote or poll, will be held by the Promoter and may be used by the Promoter and their service providers, network operators, suppliers and contractors for the purposes of administering and fulfilling the competition or prize draw and in connection with any costs associated with entry to the competition or prize draw.
6.2 Any personal information will be used in accordance with Thorne Travel’s Privacy Notice. For Thorne Travel’s full Privacy Notice and how your data will be used, see here
6.3 The Promoter and/or the prize provider may be required to send personal information of the winner of a promotion (and where applicable, their companion(s)) to third parties outside the European Economic Area, for the purposes of fulfilling and administering the promotion and/or the prize and the promotion winner agrees to such transfer for these purposes.
6.4 The winner of a competition or prize draw may be required to participate in publicity. The Promoter (or any third party nominated by the Promoter) may exercise its sole discretion to use the winner’s (and if applicable their companions’) name and image and their comments relating to the prize and promotion experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
6.5 Please note that calls may be recorded to ensure (where applicable) that promotion entries, votes and polls are captured, for staff training and/or quality control purposes.
7.1 You agree that you do not have any commercial relationship with the Promoter, and that you are not an agent of the Promoter.
7.2 The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of Scotland.
8. Contact Details and Further Information
8.1 If you have a comment, query or complaint about any competition or prize draw provided by Thorne Travel you may register it with Thorne Travel. To do so please call 01295 559949 of email: email@example.com
8.2 For a hard copy set of these terms and conditions please send a SAE to the Promoter’s address below. If you would like interaction information relating to a specific interactive event, then include the name of the specific interactivity in your application.
8.3 The Promoter is:
The Promoter is, unless otherwise stated in the interaction information, Thorne Travel, who’s registered office is at Thorne Travel, 153 Main Street Kilwinning KA13 6EQ and these terms and conditions apply as between you and Thorne Travel (unless specified otherwise in the interaction information).